Helpdesk
Monday to Friday 09:00 to 17:30 UK time
Excluding Public Holidays
Tel: +44 (0)1793 842818
Email SupportInfocap have a dedicated and skilled technical team available to provide software support and technical guidance.
Feel free to get in contact using the above details and your query will be dealt with as soon as possible.
Please note that the support discussed here is for direct Infocap / PowerRetrieve Customers and Resellers.
Customers that have purchased software through an authorised Reseller should channel their support request through that Reseller for first-line support.
Technical Requirements
Support and Guidance
To ensure we respond quickly to your call, please have the following information to hand:
It delivers:
- Software Title
- End User
- Contact Details
- Software Reference Number
- Software Serial Number
- Software Version
- Any Relevant Software Log Files
- Screenshots of Error Messages
Remote Support
Select the link below to activate the remote client when requested to do so by our support representative, once we have given you your 9-digit support key number.
Enter your customer name, the support key number and then select the 'Continue' button. You may need to click Run (twice) depending on your browser security.
Go To Remote Support
Contact
Infocap Technologies LtdBourne House, 475 Godstone Road
Whyteleafe, CR3 0BL
Tel: +44 (0) 1793 840838
| Company registered in England and Wales under number 3443879. VAT No: GB 685 7853 69. Registered Office: Bourne House, 475 Godstone Road, Whyteleafe, Surrey, CR3 0BL. T: +44 (0) 1793 840838 E:info@infocap.co.uk. Data Protection Policy. Copyright @ CURRENT_YEAR Powerretrieve.solutions. All rights reserved. A link to our 'Privacy Policy' can be found: here A link to our 'Modern Slavery and Trafficking Policy Statement' can be found: here A link to our 'Data Protection Policy' can be found: here |
